Ordering & Shipping
ORDERING
ANTIQUE PURCHASES
Antique and early vintage items carry a unique charm, often showing signs of age that speak to their history and use. We do our best to provide images that capture each piece’s character, though colors may vary slightly across screens. If you have any questions before purchasing, please don’t hesitate to reach out.
We kindly ask that you inspect your antiques within 3 days of receiving your order. If any damage occurred in transit, this window allows us to file a claim with the carrier on your behalf.
All antique sales are final.
ORDER CONFIRMATION & PROCESSING
You’ll receive a confirmation email after placing your order. When your item ships, we’ll send tracking details along with any relevant delivery information.
GENERAL SHIPPING
Orders are processed within 1–4 business days. Unless otherwise noted, we ship via UPS Ground.
Shipping costs are calculated at checkout based on the weight and destination of your order. Once your package departs Pidgin, you’ll receive a tracking number.
While we do our best to ensure timely arrival, we are not responsible for unforeseen carrier delays.
We currently ship throughout the United States. For international orders, please contact us at shipping@thisispidgin.com and we’ll coordinate shipping directly. Delivery times and costs vary by location and may be subject to customs processing.
Please note that import duties and fees may apply. These are not included at checkout and are the responsibility of the customer.
Whenever possible, we use recycled or reused packaging materials - always with your item’s safety in mind.
ANTIQUE SHIPPING
For antique orders over $400, a signature is required upon delivery. Please ensure someone is available to sign for the shipment. If delivery attempts fail and the package is returned to us, customers are responsible for the cost of re-shipping.
If you prefer to waive the signature requirement, please contact us at shipping@thisispidgin.com.
We ask that all antique orders be inspected within 3 days of delivery to allow time to report any damage sustained in transit.
BOOK SHIPPING
We offer discounted flat-rate shipping for books via USPS Media Mail. This option is available at checkout for qualifying orders that include only books.
Media Mail is not available for mixed orders that contain non-book items.
SPECIAL HANDLING & DELIVERY OF FRAGILE OR OVERSIZED ITEMS
Certain pieces—such as mirrors, framed artworks, sculpture, or delicate antiques—require additional care in packing and shipping. These items may be boxed in custom-built crates or padded extensively to ensure safe transit, and may include a handling fee in addition to standard shipping.
If your order includes one of these items, the handling cost will be reflected in the shipping total at checkout.
We make every effort to consolidate shipments when possible and keep costs reasonable without compromising the safety of your items.
PRIVATE TRANSPORT FOR LARGER ITEMS
For select pieces, we offer delivery through a local art and antiques transport service. This option is available to customers within our regional delivery zone and is ideal for large, fragile, or high-value items.
Please note that this method may require additional lead time and a custom delivery fee, which we’ll communicate in advance.
If you’re interested in arranging private transport, please contact us at shipping@thisispidgin.com to coordinate a delivery window that works for you.
If you have any questions about shipping options, timelines, or item compatibility with specific methods, please don’t hesitate to reach out to us at shipping@thisispidgin.com.